Return Policy

RETURN POLICY

Last updated 21/09/2025

Thank you for your purchase. We hope you are happy with your item. Due to the unique, handmade nature of each creation, all sales are final, and we do not accept returns or provide refunds for change of mind. Please see below for more information regarding exceptions related to damaged or lost items.

RETURNS

Returns are only accepted in the event that an item arrives damaged during transit. You must notify us within 7 days of delivery with clear photos of both the item and original packaging.

Approved returns must be postmarked within 14 days of approval. Items must be securely packaged, and in the same condition as received, for repairs to be considered.

RETURN PROCESS

To return an item, please contact us at ImperfectedRoadkill@outlook.com.au to obtain a Return Authorization Number and the return address. After approval, place the item securely in its original packaging and include your proof of purchase and any correspondence.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

Refunds are not offered unless an item is confirmed as lost in transit by the postal service and has not been marked as delivered. In such cases, a refund or replacement (if available) may be provided at our discretion.

We do not provide refunds for:

• Minor imperfections or natural variations

• Incorrect shipping details provided by the customer

• Items marked as delivered by postal tracking services

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or refunded:

• Custom or commissioned pieces

• Sale or discounted items

• Items damaged due to mishandling after delivery

For transit-damaged items or lost parcels, contact us at the details below within the stated timeframes.

Please Note

• All sales are considered final unless otherwise required by Australian Consumer Law.

• Repairs for damaged items are subject to assessment and availability.

• Return claims must be submitted within 7 days of delivery.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

ImperfectedRoadkill@outlook.com.au